RETURN POLICY

We take pride in our work and our worldwide customers appreciate our quality.
If you aren't 100% satisfied with your order, please let us know! Contact us here

For defective items: Please email us photo evidence within 3 days of receiving your items.

If you are not satisfied with your purchase in any way, we will be more than happy to assist you with the return. Kindly send us an email at info@kitsuneraidsquad.com. Please note that all our products are CUSTOM MADE and our policy lasts 14 days. If 14 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

 

RETURN ELIGIBILITY

Upon receiving your item, please inspect it carefully and reach out to us immediately if you notice anything that's not quite right - damaged, defective, or the wrong item/size. Letting us know promptly allows us to research what went wrong and gives us a chance to make it right.

1. All items must be new, unwashed, and unworn
2. All items should be returned with the original packaging or in a plastic bag for clothing and in the original box/packaging for shoes to protect from spills or damage during transport.
3. All items must be free of pet and environmental odors, dust, and debris
4. All items must be Free of Defects not caused by our error.

All return requests need to be sent with the following information within 7 calendar days of when the item was marked delivered. If your item was marked delivered and you did not receive it, please contact the carrier and let us know the reference number you were given. Any original shipping cost are non refundable.

To start your return request, please contact us here.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
 
All return shipments must be postmarked within 7 days of the original delivery date. The shipping cost of returns are the responsibility of the buyer.  (Non-Refundable)

Kitsune Raid Squad will grant returns for a product when:

  • the product was misprinted
  • the product was damaged (excluding damages during delivery)
  • the product does not match the fulfillment information
    (e.g., the printed image is incorrect, the product is the wrong color or wrong type).
  • Within 14 days from the date of the item has been received
  • In unused and resellable condition
  • In the original packaging with all the tags intact

For clarification, Kitsune Raid Squad will not grant a return
or replace a product solely because:

  • the shipping provider did not complete delivery/the delivery was late
  • the order was marked as delivered from the shipping provide but was stolen
    and/or is not to be found.
In such cases, the recipient of the individual order must attempt to resolve the
delivery dispute with the shipping provider. To be eligible for a return, your item must be unused and in the same condition that you received it.

Additional non-returnable items:

Gift cards
Footwear and Caps
Sales items
Custom or Personalized items

 Returns (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your return.
If you are approved, you will receive a replacement of your order.

CAN SIZES BE EXCHANGED?

We offer one complimentary size exchange per customer*! Just reach out to us via  email at info@kitsuneraidsquad.com within 3 days of your order being marked as delivered and we’ll happily arrange the exchange for you.

* Please be aware that this offer is not applicable to sale, discounted, clearance items or purchases using a discount code and only applies to full price purchases. Exchanged items are not eligible for further exchanges or refunds.

** Free exchange refers to the cost of the new size and  standard shipping of the new pair only.  You are responsible for all return shipping cost, and they are non-refundable. Any Upgraded shipping cost paid on the original order are beared by you and are non-refundable. 

Shipping return:

Before returning your product to Kitsune Raid Squad
it is advised to wait for further instructions!

In case you will be responsible for paying for your own shipping costs
for returning your item, shipping costs are non-refundable.
(Non-Refundable)

You’re responsible for selecting your preferred shipping carrier and method.
We recommend using one that can be insured and tracked.

Kitsune Raid Squad is not responsible for lost or damaged packages.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 CANCELLATIONS

If you would like to cancel or make any amendments to your order, you will need to do so within 2 hours. This is due to all our clothing being custom made and the production of orders begins after 2 hours. Cancellations afterwards are not accepted.


ADDITIONAL INFO

We are not responsible for Wrong Addresses being given at time
of the Order or Lost/Stolen packages. No Exceptions.
Returns must be postmarked within 14 Days of the original delivery.
Returns postmarked after 14 Days of the original delivery date will not be accepted.
We are not responsible for lost packages.
All shipping costs are non-refundable